Our Terms & Conditions

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A deposit of 20% (Unless Stated ) of the transfer total will be required to secure any of the below Reservation Types this is Non-refundable in any cancelation.

Booking & Payment Policy.

  • Airport Reservations: 20% Non-Refundable
  • Cruise Reservations: 20% Non-Refundable
  • Tour Reservations: 20% Non-Refundable
  • Coach Reservations: 40% Non-Refundable
  • Payment in Full or Non-Refundable Deposit is required for all of the above of the transfer total
  • Non-refundable Deposits: This will be credited as in the way of a CREDIT NOTE for future travel,there is no time limit on this . (if payment has been paid in full or as a deposit)

Cash Payments.

• We do accept cash payments.

A Non-Refundable Deposit as stated above is required to secure your reservation in the case of a cancellation this is Non Refundable.

Non-Refundable Policy.

  • This covers admin time spent on your inquiry, booking, non-recoverable bank charges cancellation and then refund.

Refunds and Cancellations. (Minus Non- Refundable Deposit)

In the unfortunate event that the client may have to cancel their confirmed booking at any time prior to the date of travel, the following terms will apply:

  • 28 days prior to the date of travel – Refund of Reservation total (minus Non-Refundable Deposit)
  • 2 to 7 days prior to date of travel –50%. will be refunded. (minus Non-Refundable Deposit)
  • 48 hours prior to the date of travel — full amount charged no refund.

Refunds will be issued on the Following Grounds: (Minus Non-Refundable Deposit)

  • Booking prepaid with a credit card or debit card and cancellation notified more than 48 hours prior to the actual pick up time.
  • If the passenger missed the flight and informs us in advance either by e mail, text or via phone and obtains a cancellation number.

No refunds will be issued for the following:

  • Cancellations notified under 48 hours. If the passenger books the Private Hire Vehicle for a wrong date, wrong flight number and other misleading information. If the passenger leaves the Pickup point without informing us for any reason whatsoever

All journeys must either be booked through the company office, or through the online ordering and that can be accessed from this web site.

Any complaints regarding the Company’s service or any member of staff will be taken very seriously. The situation will be thoroughly investigated upon receipt of the details in writing (email is acceptable). Please be as detailed and explicit as possible with all names and dates of parties involved so that a complete investigation can be carried out. Complaints should be by email .

The Company has the right to change the vehicle supplied to you in the event of it being unavailable to that of a similar capacity.

The client will be responsible for the repair or valeting of our vehicle should they cause any damage during the journey.

The company reserves the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs.

The company maintains a strict non-smoking policy in all of its vehicles. Although every endeavour will be made to ensure the safe keeping of personal property, the company cannot accept liability for the loss of individual items.

All vehicles are covered by full coverage, comprehensive insurance, which covers the vehicle and passengers in the vehicle while it is in operation. However, it is advisable that clients ensure they have sufficient coverage for personal property.



We as a company or as individuals doing work for Londoncruise group will not be liable for breakages to luggage. When itineraries are sent out to the client this is explained for example size of luggage and weight of luggage.

Any breakages you will need to claim from your travel insurance.

Guidance for London Private Hire Vehicle Operators: Contracts with Passengers

Operator Londoncruise-transfers.com

Introduction Following the Divisional Court’s judgment1 given on 6 December 2021, in order to operate lawfully, under the Private Hire Vehicles (London) Act 1998 (the 1998 Act) a licensed operator who accepts a booking from a passenger is required to enter as principal into a contractual obligation with the passenger to provide the journey which is the subject of the booking.

It is contrary to London private hire vehicle (PHV) operators’ statutory role, and against the interests of public safety, for London PHV operators to transfer responsibility for the provision of private hire services onto others, such as drivers. In order to comply with the 1998 Act, London PHV operators must therefore contract directly with passengers and must do so on their own behalf as opposed to on behalf of someone else (e.g. a driver).

Contracting with passengers as “principal” means that operators must be legally responsible for the provision of the journey (or transportation services). Prescribed licence condition We have prescribed a licence condition to ensure all London PHV operators are aware of their obligation to enter into a contract with the passenger as principal, where a passenger makes a booking, and their responsibilities under that contractual relationship. Regulation 9(14) of the Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000 (the 2000 Regulations) provides that: “The operator shall enter into a contractual obligation as principal with the person making the private hire booking to provide the journey which is the subject of the and any booking such contractual obligation must be consistent with the 1998 Act and these Regulations.”

Purpose of this guidance

We recognise that compliance with the obligation as confirmed in Regulation 9(14) of the 2000 Regulations (referred to in the rest of this note as “the obligation”) may require changes to how operators organise themselves and do business. The purpose of this guidance is to assist operators with their consideration of whether change(s) are required to comply with the obligation and what those change(s) might be. However, the guidance has no legal effect in or of itself and it is a matter for individual operators to make their own decisions as to what they need to do to ensure compliance with the obligation. We also recognise that making changes to the contractual arrangements between operators and their passengers and drivers.

PHV Operator( Londoncruise-transfers.com) with written contracts

For an operator that have written contracts, there are no fixed rules concerning what those contracts should say in order to be compliant, but they must be consistent with the 1998 Act and the 2000 Regulations, and in particular the obligation to provide the journey that is the subject of a booking. We would be likely to consider an operator to be compliant with the obligation if the written contract and the way in which the operator provides its services:

a) makes it clear that the London PHV operator is responsible for both accepting the booking as well as the provision of the journey (this is referred to by some operators and referred to in the rest of this guidance as the “transportation services”);

b) states that a contract is created between the operator and the passenger for the booking as well as the provision of the transportation services.

c) refers to fares for the journey being collected by the operator or collected by the driver on behalf of the operator, including arrangements where the driver acts as the agent for the operator in collecting fares;

d) makes it clear that only the operator can cancel a booking with a passenger, (although the driver may reject an offer from the operator to carry out a particular journey); and

e) makes it clear that liability in relation to the transportation services belongs to the operator.